Success Story - Foundation Repair in Derby, Kansas

Midwest Foam Works: Innovative Solutions for Your Home’s Foundation

When Becky Van Dyke discovered sizable cracks in the walls of her Derby basement, she was at her wit's end.  Despite already having hired another company to stabilize her foundation, the issues persisted. Her basement floor was still uneven, and the initial contractor had vanished without fulfilling their warranty. In her search for a reliable solution, Becky found Midwest Foam Works, a company that stood out for its unique approach.

A Unique Approach: Third-Party Expertise

Midwest Foam Works distinguishes itself by using an independent third-party expert to evaluate each customer's specific needs.  Becky was impressed by this innovative method, noting, "This third party expert acts as an advocate for the customer and he then assembles the team to solve the problem, which I think speaks highly of the intentions and care that Midwest Foam Works provides for its customers."

Customer-Centered Service

Upon contacting Midwest Foam Works, Becky spoke with estimator, Mikel Miller, whose knowledge and empathy immediately put her at ease. Mikel explained the company’s process, emphasizing the independent expert’s role in delivering the most effective solution. This transparency and commitment to customer satisfaction set Midwest Foam Works apart from other companies. Becky appreciated that "they use an independent third party expert who uses the right solution for the specific needs of the customer based on the specific situation at hand."

Expert Assessment and Tailored Solutions

Mike Demel, the independent expert, brought a wealth of experience to the table. He conducted a meticulous investigation of Becky’s basement, spending ample time educating her on the nature of the problem and the possible solutions. His recommendation involved a unique method offered by Midwest Foam Works: a two-chemical compound that solidifies to stabilize the foundation. Becky described Mike as "wonderful to work with," adding that "he had a vast amount of knowledge and experience that was very obvious and he was very thorough in assessing my situation."

Exceptional Execution and Ethical Standards

The team from Midwest Foam Works, led by Mike, executed the plan flawlessly. They handled everything from unhooking the water heater to drilling necessary areas, ensuring minimal disruption and complete satisfaction. Becky was particularly amazed by their ethical standards; the company does not accept payment until the job is completed, a rare and reassuring practice in the industry. She expressed her surprise, saying, "I was shocked by another unique aspect of the ethical and caring standards that Midwest Foam Works employs... They told me that they do not accept payment until the job is done... WOW!"

Trust and Reliability

Throughout the process, Becky developed a deep trust in Mike and the Midwest Foam Works team. Their professionalism and dedication transformed a stressful situation into a hassle-free experience. Becky felt so confident in their service that she would trust them with her home keys for any future work. She emphasized, "During this experience I have developed a level of trust with Mike so much so that if I ever need his help in the future I would have no problem with just handing him the keys to my home and letting him do whatever he thought was necessary - I have that much faith and trust in him."

A Testimony of Excellence

Becky’s experience with Midwest Foam Works was nothing short of transformative. The company’s innovative approach, combined with their ethical practices and exceptional customer care, has led her to refer them to several friends. For Becky, Midwest Foam Works and their third-party expert system are the gold standard in foundation repair. She concluded, "Both Mike and the crew of Midwest Foam Works went above and beyond to solve my problem. The crew of Midwest Foam Works was very professional and they had drilled holes in my bathroom but when they were done I could not even find those holes, they do such fantastic work."

Conclusion

If you’re facing foundation issues, look no further than Midwest Foam Works. Their unique use of independent experts ensures that your needs are met with the highest level of care and professionalism. Trust in their innovative solutions and ethical practices to restore the integrity of your home’s foundation. Becky sums it up best: "Thanks Mike and Midwest Foam Works - YOU ARE THE BEST!"

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